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Privacy Policy
CaliGalaxy respects your privacy concerns and values your relationship with us. For this reason, this Privacy Policy describes the type of personal information we collect about our customers, which channels we use, how we use the information, the choices our clients have about sharing information, and how our customers can contact us about our privacy practices. We also describe the measures we have taken to protect the information collected.
Important! CaliGalaxy does not share or rent information contained in the database with third parties.
1. Information we collect
We may obtain personal information about you from various sources. We may collect this information when you complete a purchase, when you register in our online store. In a more specific way we can collect the following information:
Identity and contacts: It include the name, email address, delivery and billing address, purchase history, contact history with our customer support team, favorite products and concerns, or any other personal information you provide to us.
Transaction information: Depending on the type of payment selected at the time of purchase, we may collect information such as the name used to make the payment, the type of card, part of the card number or associated account.
Technical information: We may collect the Internet protocol (IP) address, login data (except for the keyword), browser type and version, location and time zone, language, operating system and access platform, whenever you access deliberate way to our site.
Marketing and Communication: Include your preferences when receiving marketing communications from our store and your contact preferences.
2. Information You Provide
You may choose to provide personal information to us in a number of ways, such as when you make a purchase on our online site. The types of personal information you may provide to us includes the name, email, address, name, purchase history in our online store, product preferences, and content you share with us like videos, photos, reviews, articles, comments, location, and friends.
3. How We Use The Information
We may use the information you provide us to adjust the communication we send, promote products of your interest, offer services related to your preferences, access your purchase history for maintenance or to help with any question, locate your purchases, change your data with your consent, answer your questions, process and invoice your purchases, provide support before, during and after the purchase.
4. Cookies, Web Server Logs, Web Beacons and Google Analytics
CaliGalaxy uses an advertising and analytical tools of Google for managing our online store, with the aim of segmenting the offerings and helping our clients to find the product they are looking for or to make known a product that interests them.
CaliGalaxy uses cookies to store information about your visit to our site. What we can access when you return to our site in the future. These cookies help us improve CaliGalaxy’s performance and offer a more personalized service.
This is because cookies are small text files sent from our site while browsing our store, and stored in the browser. On a future visit, when you access our site again, the stored data can be retrieved and used to enhance your browsing experience. These cookies record small details of your CaliGalaxy navigation, such as your operating system, the browser you are using, the domain, the language, the time zone, the country where the device is located, the IP, the usage pattern, and the preferences. This way we can display the website in the language and currency you want, display the products added in a previous session to the shopping cart, among other features.
CaliGalaxy also uses Google Analytics services to track page views, navigation paths, and other details of your visit so that we can improve the way our site operates.
We also enable our customers to share products, blog posts and pages with friends on social networks.
We use Web Server Logs services, that can additionally collect information about the address of web pages that have forwarded to our site and the IP of your device.
Whenever you access a site with cookies you must be notified, allowing to accept or reject the use of cookies. Although not strictly necessary, it will be important to know that rejecting cookies may inhibit access to certain options on the site that you want to consult.
Note: You can opt-out of being tracked by Google Analytics by installing the browser plugin available from: https://tools.google.com/dlpage/gaoptout
5. Email and Text Messaging
If you wish, you can make your phone number or email available to receive text messages with CaliGalaxy alerts containing information about products that will be sent using the automatic text messaging system. You can receive approximately 4 messages per month. This service is totally free so we do not charge any fees.
If you wish to cancel the receipt of text messages or newsletters by email, just contact us by email requesting the suspension of the service to [email protected]
6. With whom we share your data
CaliGalaxy does not sell or rent the information of its database with third parties. However we share your data with the following categories of entities as an integral part of our business so that we can provide our products and services available online:
Companies that help us process your purchase, such as banks, payment service providers, distributors and carriers.
Service providers such as advertising google, and website hosts that help us manage our online platform.
To the Tax Authority as a result of the invoicing of your purchase.
It will be important to note that the information you provide may be required by law, through legal processes, by law enforcement authorities, or waived when necessary to prevent fraudulent or illegal activities.
7. How we protect your personal information
CaliGalaxy has appropriate protection techniques available that safeguard personal information from our customers in order to protect against destruction, loss, change, access, disclosure and unauthorized use.
All the information you provide to us is stored on secure servers. CaliGalaxy uses Software SSL to encrypt information related to the payment, in order to ensure greater security and anticipate possible fraud. For your added security, all payment transactions are processed automatically by PayPal. In this way CaliGalaxy does not store any personal or banking data associated with your transaction.
It will however be important to safeguard that we can not guarantee the confidentiality of data in any and all circumstances and forever, given the edges of security systems. However, we are committed to updating our security system so that our stability and confidentiality are not compromised.
8. How long do we store the information we collect
We will keep your information for as long as you have your account with us or for as long as it takes to provide our services. However, by legal impositions, fraud prevention and misuse, or to comply with our Terms and Conditions, we may keep some of your data, strictly necessary, even after you have closed your account or when you no longer need our services.
9. Withdrawing Consent
You may withdraw any consent you previously provided to us, or object at any time on legitimate grounds, to the processing of your personal information. We will apply your preferences going forward. In some circumstances, withdrawing your consent to our use or disclosure of your personal information will mean that you cannot take advantage of some of our products or services. You may request to review, change or delete your personal information by sending an email to [email protected]
10. Reviewing, Updating and Modifying Personal Information
Subject to applicable law, you may have the right to request access to and receive details about the personal information we maintain about you, update and correct inaccuracies in your personal data, and have the information blocked or deleted, as appropriate. The right to access personal information may be limited in some circumstances by local law requirements. We may take reasonable steps to verify your identity before granting access or making corrections.
You may request to review, change or delete your personal information by sending an email to [email protected]
11. Changes to the Privacy Policy
Any changes we make to our Privacy Policy in the future will be posted on this page and, where appropriate, sent by email. Please check back frequently to see any changes to our Privacy Policy.