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Return & Refund
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Do not accept returns for personal reasons such as: Don’t like it anymore, bought another place, found a cheaper price.
In the event that you lie about a defective product for a return, we reserve the right to refuse this return after careful consideration.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
How Can Customers Return Products?
After contacting our supports at [email protected] and receive our response, please do exactly the following instructions:
- Pack all the returned items, along with a print-off of your confirmation of purchase email and the return label.
- Go to the local post office, or another courier, to ship the package to the provided address in your return label
You can always contact us for any return question at [email protected].
How Will Customers Get the Return Label?
By Mail
Damages and issues
Please inspect your order upon reception and contact us at [email protected] immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
How much will customers pay for return shipping?
Customers need to pay the cost themselves.
What is the re-stocking fee?
5.00 USD
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method (NOTE: Refunds do not include shipping and taxes). Please allow 1-2 billing cycles for the refund to appear on your statement. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Late Or Missing Refunds (if Applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]
CONTACT INFORMATION
Caligalaxy Online Store
8305 Lyndora St, Downey, CA 90242, United States
Email: [email protected]
SMS: 530-675-8969